Protection Starts: When the order is shipped
Protection Stops: Up to 45 days after shipping date
Chargebacks/Disputes
If a chargeback has been opened with the Consumers bank or a dispute with the payment network we are unable to process any claims on the order as the case is actively being worked on and will be decided by the bank. Regardless of the resolution status, our terms have been breached and we will deny the claim.
Additional Terms
All claims will be reviewed daily by our agents or automated systems before approval. Once a Consumer has filed a chargeback against an order it is no longer eligible for a claim.
If Consumer does not respond to a claim within 30 days it will be automatically denied and cannot be reopened.
Orderprotection provides coverage for claims arising from loss or damage to your order, as stated in this Claim’s policy. However, please note that any customs fees associated with your order are not covered under our policy. It is the Consumer’s responsibility to pay for any applicable customs fees or duties that may arise as a result of your order.
If a Consumer files a claim of loss for an order exceeding $500 and the order has been classified as a high fraud order, a copy of a police report regarding the loss must be submitted to Orderprotection along with the claim.
Additional Terms – UK Shipments:
Package protection covers loss, theft, or damage to parcels for up to 45 days from the date of shipment. Customers are encouraged to report any issues as soon as possible to ensure timely resolution.
This time limit does not affect your statutory rights. Under UK law, you may have up to six years to bring a claim in certain circumstances. This policy outlines our internal service timeline for processing package protection claims, which operates separately from your legal rights under the Consumer Rights Act 2015.